Big thanks
By JP from Honolulu, HI | February 11, 2013
I would like to express my appreciation for the diligent efforts of Cutter Ford service writers Kellie Walroth and Jeff Huang. I had a list of items that were in need of repair on my 2009 Ford Flex. Although it required multiple trips to the dealership and a bit of exasperation on both sides of the equation, I can say that I am well pleased with the outcome. Cutter Ford did not give up despite my impatient and at times demanding personality. Kellie, Jeff, and Kale are to be commended for their professionalism and persistence. My first Ford product was a 1969 Mercury Montego and I have owned many Ford products since then. As an owner and Ford shareholder, I am proud of the way Cutter treats their customers and hope there is an internal mechanism to reward the outstanding behavior of these employees.
Aloha Pat, I hope this finds you well. I wanted to write with some feedback about my experience with Cutter Ford. I recently special ordered and purchased a 2013 Titanium Focus Hatchback from Cutter Ford ‘Aiea. My car search began over a year ago and I stopped by Cutter Ford and met Obren Vranesevic who continued to follow up with me over the course of the year. Phone calls were always professional and courteous. I live and work near town so other dealerships were more convenient; however, because of the professional and consistent communication from Obren I brought my business to you all. During the process of ordering a car, Obren was helpful even when he had a sales associate step in. The arrival of my car was delayed due to a strike on the West Coast and I was without a vehicle as I had already sold my car. It was Obren’s proactive communication and help in securing a decent rental car rate that made this delay minimally frustrating. I felt confident that what was within the control of Cutter Ford was being taken care of. I want to thank you and Obren for a professional and service oriented experience and let you know that I will in good confidence recommend your dealership. Best,
Aly
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I would like to express my appreciation for the diligent offorts of Cutter Ford service writers Kellie Walroth and Jeff Huang. I had a list of items that were in need of repair on my 2009 Ford Flex. Although it required multiple trips to the dealership and a bit of exasperation on both sides of the equation, I can say that I am well pleased with the outcome. Cutter Ford did not give up despite my impatient and at times demanding personality. Kellie, Jeff, and Kale are to be commended for their professionalism and persistence. My first Ford product was a 1969 Mercury Montego and I have owned many Ford products since then. As an owner and Ford shareholder, I am proud of the way Cutter treats their customers and hope there is an internal mechanism to reward the outstanding behavior of these employees. Please feel free to contact me with any questions. JP Moses
I just wanted you to know that I still love my Ford Focus! Most weeks I average between 33-34MPG even though I have to drive over H3 and am stuck in Tripler traffic daily. It's reliable and spacious enough for me and 4 other family members when they came to visit last month and my large dogs can lie down comfortably in the back seat. My interactions with your service department have always been pleasant and nonpainful. I'm very happy I chose Cutter Ford to solve my vehicle needs last year. Merry Christmas and Happy New Year! Susan Fite
Aloha Kale,
As usual, Kelly was on it, so polite and accommodating. My husband and I appreciate the service expediency of our vehicles', as we are very busy people. I love my Sport Trac and he loves his F150!
V/R,
Mele Kalikimaka & Hau'oli Makahiki Hou! Merry Christmas and a Happy New Year!
Frances Baxter
Hi Pat,
I just wanted to thank you again. Buying my 2013 Mustang from Cutter was a terrific experience. I love driving it. In fact today my girlfriend and I drove out to Yokohama's just to see the sunset. I snapped a couple of photo's in low light and thought I'd share them with you. Please tell Sean I said "HI" and thank him for me.  
 
 Name: Scott and Mei-Ling Bailey Sales Person: Kevin Oh Testimonial: Sent: Saturday, November 20, 2010 11:49 AM
To: Ernie
Subject: Cutter Ford :) Dear Ernie,
Hope all is well. This is Mei-Ling Bailey. My husband Scott and I purchased a 2012 Ford Focus SEL from Cutter Ford on July 2nd. I'm writing to thank you and your team for making the overall experience so pleasant. Our salesperson, Kevin Oh, provided excellent customer service and was the main reason we decided to purchase our car at Cutter Ford. Kevin showed us a variety of options and answered our questions with expertise and a welcoming no-hassle approach. Upon purchasing the car, Kevin patiently presented us with an overview of the key features. I'd also like to mention that our Financial Advisor, Mark, was extremely helpful as well. He thoroughly walked us through our lease agreement and warranty benefits. We would definitely recommend Cutter Ford to our friends and ohana.
Best regards,
Scott and Mei-Ling Bailey 
Name: Kennedy and Marina Forsythe Sales Person: Bachan Khosa Name: Carmen Delos Reyes Sales Person: Bachan Khosa Name: Winnifred Yamaguchi Sales Person: Mario Aguilar Testimonial: | | | I had a great experience working with my salesperson, Mr. Mario Aguilar. He is easy to work with and not your typical salesperson. His manager Daniel is just as easy to work with and were very accommodating. It would be my pleasure to work with them on another car deal or easily refer them to other family and friends in the market to purchase a car! | | Name: Danny Nelson Sales Person: Mario Aguilar Testimonial: | Mario, our dealer took great care of us and did a great job helping us make a great conscience decision on which vehicle to get!! With the help of Daniel and Mark. | Name: Eileen Purchase Date: 2010-02-15 Sales Person: Tomas Martin Testimonial: | | | I am a recent widow and this was the first car I have purchased on my own. Everyone was extremely helpful and courteous. I did not feel pressured to make a decision and in fact drove three different models three times before I made a decision. At no time did anyone seem impatient with my request for repeat test drives. I replaced a Jaguar XJ6 Vonden Plas with a Ford Taurus Limited. Th Taurus is as elegant as my Jag and is a dream to drive. I love all the new safety features especially the backup mirror, hands free phone. The accident aversion system is incredible. I love the yellow light that warns me if something is in my blind spot. I could not be more satified with my purchase. Cutter Ford was great as is the Ford Taurus. I have raved to all my friends about the great service and fantastic car. Thank you all. | |  Name: KAILA Purchase Date: 2010-04-03 Sales Person: CHRISTOPHER SLAGLE Testimonial: Kaila purchased a 2010 Ford Focus from Christopher Slagle  Name: DELA CRUZ FAMILY Purchase Date: 2010-04-03 Sales Person: CHAD KUME Testimonial: The Dela Cruz Family purchased a 2009 Honda Civic from Chad Kume Name: Pat Ah You Sales Person: Pat Ah You Testimonial: Sent: Saturday, November 20, 2010 11:49 AM
To: Pat Ah'You
Subject: Happy customer from Cutter Ford :) Dear Mr. Ah You,
I would really like to thank you for my great recent experience at Cutter Ford. I purchased my vehicle there about a year ago and it recently had a recall on a part. John Cassium was great to work with my hectic schedule and get me in last Saturday and when I got there, Joanie was incredibly friendly and welcoming. I was superbly impressed by the level of service I received from her. She was friendly, funny, and she kept me informed (which is really nice when you're waiting for a few hours for your car). I wanted to thank you for everything (including my great SUV!) and I hope that Joanie gets the level of recognition she deserves. Thanks again!
Sincerely,
Keegan Gotto Name: Pat Ah You Sales Person: Pat Ah You Testimonial: From: ricardo perilla [mailto:rperilla28@yahoo.com]
Sent: Sunday, November 21, 2010 10:19 PM
To: Stanford Nakano
Subject: thank you my car works awesome..you guys took care of me..right now i am in iraq..but when i get back i will definetly comeback to you guys..my family got bigger becuase of my newborn so i will need a bigger vehicle..thanks
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